10x13 Oriental Gray Persian Style Hand Knotted Wool Area Rug

At The Rugist ,We strive to ensure that your orders are delivered quickly, reliably, and with the utmost care. Please read the following information regarding our delivery and shipping policies:

Delivery Timeline

 All orders are processed and delivered within 5 to 7 working days, depending on the     destination and warehouse location.

Once your order is dispatched, you will receive an email containing your tracking ID, allowing you to monitor the shipment in real time.

Shipping Carriers

We have partnered with some of the most trusted and reliable shipping companies, including DHL, FedEx, and UPS, to guarantee a smooth delivery experience.

Delivery Restrictions

Please note that we are unable to deliver to PO Box addresses due to carrier limitations. Ensure you provide a valid physical address to avoid delays in shipping.

International Shipments

For international orders, please be aware that the receiver is responsible for any applicable taxes, duties, or customs fees imposed by your country’s regulations. These charges are not included in the product price or shipping fee.

Warehouse Dispatch Details

If your selected item is in stock at our US warehouse, it will be dispatched within 24 hours of placing the order.

If the item is shipped from our Pakistan warehouse, dispatch may take up to 2 working days before shipment.

 We are committed to ensuring that your order reaches you promptly and in excellent condition.

We understand that sometimes a product may not meet your expectations, and we are here to make the return process as simple as possible. Please review the following guidelines for returns:

Eligibility for Returns

You can request a return within 7 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as delivered.

Return Charges

For all return shipments, the customer will be responsible for the return shipping costs. These charges are non-refundable.

Return Process

To initiate a return, please contact our customer support team with your order details. Once your return request is approved, we will provide you with a prepaid shipping label to facilitate the return.

Please ensure the item is securely packed to avoid damage during transit.

Refund Process

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

 If approved, the adjusted refund amount (after deducting any applicable fees) will be processed and deposited into your account within 5-7 business days.

 We are committed to providing the best service and ensuring customer satisfaction. If you have any questions or concerns about your shipment or return, feel free to reach out to our support team.